Privacy Policy

Effective date: 07/01/2026
Last updated: 07/25/2026

JT’s Towing and Recovery (“JT’s,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, protect, and retain personal information when you request or receive our towing, recovery, roadside assistance, vehicle storage, impound, transportation, or related services; visit our website; or otherwise interact with us.

Information We Collect

Depending on the services requested and applicable legal requirements, we may collect:

  • Contact information, including your name, address, phone number, email address, and preferred method of contact.

  • Service and vehicle information, including vehicle make, model, year, color, VIN, license plate number, location, condition, photographs, keys, towing destination, and service history.

  • Ownership and authorization information, including vehicle title, registration, driver’s license or other government-issued identification, proof of ownership, and authorization to release or recover a vehicle.

  • Insurance information, including insurer, policy information, claim number, adjuster contact information, and related claim documentation.

  • Payment and transaction information, including payment method, payment amount, billing information, invoices, and transaction records. Payment card information may be processed by our payment service providers.

  • Communications and records, including calls, texts, emails, dispatch details, customer-service requests, signed forms, and incident reports.

  • Website and technical information, if you use our website, such as IP address, browser type, device information, pages viewed, and information collected through cookies or similar technologies.

  • Information received from third parties, including law enforcement, property owners or managers, roadside-assistance providers, insurance companies, repair facilities, lienholders, and other parties involved in a towing or recovery request.

How We Use Information

We may use personal information to:

  • Respond to service requests and provide towing, recovery, roadside, storage, impound, transport, and related services.

  • Identify customers, verify ownership or authorization, and protect against fraud, theft, or unauthorized release of vehicles.

  • Communicate about services, vehicle status, estimates, invoices, appointments, releases, and customer support.

  • Process payments, maintain financial records, and collect amounts owed.

  • Coordinate with insurers, law enforcement, property owners, lienholders, repair facilities, roadside-assistance providers, and other authorized parties.

  • Comply with legal obligations, towing and storage requirements, lien procedures, court orders, subpoenas, and government requests.

  • Protect the safety, security, rights, and property of JT’s, our customers, employees, contractors, and the public.

  • Maintain records, improve our operations, and resolve disputes.

How We Share Information

We may share personal information only as needed for the purposes described above, including with:

  • Employees, drivers, dispatchers, contractors, and service providers who need the information to perform services for us.

  • Payment processors and financial institutions to process payments and prevent fraud.

  • Insurance companies, roadside-assistance programs, repair facilities, property owners or managers, lienholders, and other parties authorized or involved in the service.

  • Law enforcement, government agencies, courts, or other parties when required or permitted by law.

  • Professional advisors, such as attorneys, accountants, and insurers, when necessary to protect our business or comply with legal obligations.

  • A successor organization in connection with a merger, sale, financing, reorganization, or transfer of company assets.

We do not sell personal information for money. We do not use or disclose sensitive personal information for purposes unrelated to providing services, meeting legal obligations, or protecting safety and security.

Sensitive Information

We recognize that driver’s license information, title and registration records, insurance information, payment information, and certain vehicle records may be sensitive. We limit access to this information to personnel and providers with a legitimate business need, and we use it only for authorized operational, legal, safety, and fraud-prevention purposes.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, meet legal, regulatory, tax, insurance, lien, recordkeeping, and dispute-resolution obligations, and enforce our agreements. We may retain information longer where required or permitted by law.

Your Choices and Rights

Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information we hold about you. Some information may need to be retained to comply with legal obligations, establish ownership or authorization, complete a transaction, resolve disputes, or protect against fraud.

To make a privacy request, contact us using the information below. We may need to verify your identity before processing your request.

You may opt out of nonessential marketing emails by using the unsubscribe link in the email or by contacting us. Please note that we may still send service-related, legal, billing, or vehicle-status communications.

Cookies and Website Analytics

Our website may use cookies or similar technologies to operate the site, remember preferences, understand site usage, and improve our services. You may be able to control cookies through your browser settings. Disabling cookies may affect some website features.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

Third-Party Links

Our website or communications may link to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policies of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date. Your continued use of our services after an update is subject to the updated policy, to the extent permitted by law.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

JT’s Towing and Recovery
1813 State Highway UU
Cuba, Missouri, 65453
Phone: +1(573)241-1960
Email: mreeves.jttowing@gmail.com